Terms & Conditions

Read our terms and conditions below

Place of Business

Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury, Wilts SP1 3NR

Statement of Purpose

Storm Physiotherapy provides musculoskeletal therapy and rehabilitation services
within the private sector. Our aim is to provide first class, patient centred care within
a flexible and professional environment. Our integrated approach allows us to strive
to achieve the best possible results for our patients.

Treatment

All assessments and treatments are performed by qualified, registered and insured
therapists who work within their defined scope of practice as dictated by their
relevant UK governing body.

Payment

Payment for treatment must be settled at the end of the appointment unless we have
pre-authorised treatment with an approved third party. We accept all major credit and
debit cards (excluding American Express) cash and cheques.

Cancellation Policy

When an appointment is scheduled, this allotted period of time is held exclusively for
the patient. We therefore require 24 hours’ notice to re-schedule or cancel
appointments to avoid incurring the full cost of the booked treatment.

Please note most insurance companies do not pay cancellation charges and
therefore patients will be invoiced for this directly.

Disclaimer

The information provided on this website is intended as a guide to inform the reader
of our services at Storm Physiotherapy. Whilst the clinic has made all reasonable
efforts to ensure that the contents of the website are accurate in all material
respects, the information contained on the website has been prepared for general
guidance only. Users should contact the Clinic directly for advice concerning specific
matters before making any decision.

Data Protection

All data will be handled in accordance with the Data Protection Act 1988.

Medical records are stored electronically and accessed only by authorised
personnel. Disclosure of information may be made to appropriate health
professionals, such as your GP, when communicating about your presenting
condition. It is common practice to write to your GP and/or referring specialist. If you
do not want this to happen please inform your clinician.

Patients have the right to access information held about them. To obtain this
information, or if you have any concerns about data protection at the Clinic please
contact the director, Valerie Storm.

Enquiries

Enquiries can be made by telephone (07985385918) or email to
stormphysio@gmail.com. Clinical information will be transmitted back to your email
address unless you explicitly request that we convey it through a different medium
e.g. post. Whilst Storm Physiotherapy makes every effort to ensure its internet
infrastructure is secure, email can be unsafe and the Clinic can take no responsibility
for transmitting data electronically.